Privacy Policy

This Privacy Policy explains how Nidra ("we", "us" or "our") collects, uses, shares, and protects your personal data when you visit or make a purchase from our website at https://nidradecor.com (the "Website"). By accessing or using our Website or purchasing products, you agree to the terms here.

1. WHAT INFORMATION WE COLLECT

We collect information that you voluntarily provide when you:
1.1. Create an account, place an order, or contact customer service (e.g., name, email, phone, billing & shipping address).
1.2. Subscribe to newsletters or marketing (if you opt-in).
1.3. Use features such as reviews, wish lists, or questionnaires.

We also automatically collect certain data when you visit our Website, such as:
1.4. IP address, device type, browser, and operating system.
1.5. Usage data like pages viewed, links clicked, and browsing patterns.
1.6. Cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use personal data to:
2.1. Process and fulfill your orders, including payment and delivery.
2.2. Manage your account and provide customer support.
2.3. Personalize your shopping experience.
2.4. Send you service-related communications (order status, updates).
2.5. With your consent, send marketing messages and promotions.
2.6. Improve our Website, products, and services.

3. LEGAL BASIS FOR PROCESSING (EU/GDPR)

If you are located in the EU, we process your personal data under the following legal bases:
3.1. Performance of a contract (processing your orders and delivery).
3.2. Compliance with legal obligations (tax/consumer law).
3.3. Legitimate interests (fraud prevention, analytics, Website security).
3.4. Your consent (for marketing communications or non-essential cookies).

4. CONSENT

How do we obtain your consent?

4.1. As soon as you provide us your personal information to place an order, process a payment, arrange delivery, handle returns, or provide customer support, we imply that you accept collection and use for that specific reason only.
4.2. Where required by law, we will ask for your explicit consent before collecting or using your personal data for specific purposes, such as marketing communications or the use of non-essential cookies. In such cases, your consent will be requested clearly and separately, and you will always have the option to refuse or withdraw consent without affecting your ability to complete a purchase.

How can you withdraw your consent?

4.3. If you change your mind, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
4.4. You can withdraw your consent by contacting us at customerservice@nidradecor.com.
4.5. Upon receipt of your request, we will stop processing your personal data for the purposes to which consent was withdrawn, in accordance with applicable data protection laws.

5. MARKETING COMMUNICATIONS

You may receive marketing messages only if you opted in. You may withdraw consent at any time by clicking "unsubscribe" in the message or contacting us.

6. DISCLOSURE OF YOUR INFORMATION

We may share personal data with:
6.1. Service providers (payment processors, shipping carriers, hosting providers).
6.2. Analytics and email marketing platforms.
6.3. Legal authorities if required by law, to protect our rights or if you violate our Terms of Service.

7. SHOPIFY RELATIONSHIP

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

8. COOKIES AND TRACKING

We use cookies and similar technologies to:
8.1. Maintain your session and shopping cart.
8.2. Analyze Website usage and performance.
8.3. Provide personalized ads and content.

Types of cookies used may include:
8.4. Essential cookies (necessary for store functions).
8.5. Analytics cookies (usage tracking).
8.6. Marketing cookies (advertising and retargeting).

You can manage cookie preferences via your browser settings or a cookie banner. Non-essential cookies may require consent under EU law.

9. THIRD-PARTY SERVICES

Some services (e.g., payment gateways, analytics, marketing platforms) are operated by third parties who may receive personal data to perform services for us. These providers have their own privacy policies, and they may process data in jurisdictions outside your own.

10. SECURITY

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

11. RETENTION OF YOUR DATA

We retain personal data only as long as necessary to fulfill the purposes outlined here, comply with legal obligations, resolve disputes, and enforce our agreements.

12. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

    • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
    • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
    • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
    • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
    • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

    • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
    • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

13. CHILDREN

Our Website is not intended for children under 16. We do not knowingly collect personal data from minors under this age. If we learn of such data, we will delete it.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

15. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at customerservice@nidradecor.com.